Refund & Return Policy
At Driftwood Print, we want you to love your artwork. If something isn’t right, we’re here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
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Unused and in its original condition
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In the original packaging
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Accompanied by proof of purchase
If your poster arrives damaged, you are also eligible for a return or replacement. Please provide clear photos of the damage when contacting us.
To start a return, contact us at:
Return address:
Weesperzijde 108HS
1091 EN Amsterdam
Netherlands
Please note: returns sent without contacting us first will not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
We cannot accept returns for:
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Sale items
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Gift cards
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Personalized or custom-made prints
If you’re unsure whether your item qualifies, feel free to contact us.
Exchanges
The fastest way to exchange an item is to return the original product first. Once approved, you can place a new order for the desired item.
EU 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at: